Emergency Info
Community Resources
What is Abuse
Safety Plan
Shelters
Safe Pet Program
Childrens Services
Common Legal Questions
Resource Centres
Income Support
Employment
Education and Training
Housing
Food Banks
Clothing
Counselling
Addiction Help
Emotional Well Being
Post Traumatic Stress
Sexual Assault
Police and Courts
Legal Resources
Immigrant Help
Hide Internet Activity

Home About Us Programs and Services Board of Directors Support Us New Starts Store Contact Us Links

Income Support

Ontario Works provides financial and employment assistance to people in temporary financial need.  People receiving assistance through Ontario Works participate in a wide range of employment assistance activities, which help them prepare for, find and keep a job.

click here to link to the Ontario Works website

Ministry of Community and Social Services
Client Services Unit
900 Bay Street, M1-57 Macdonald Block
Toronto ON M7A 1N3

Tel: (416) 325-5666
Toll free: 1-888-789-4199
TTY: 1-800-387-5559
Fax: (416) 325-7136
 
Table of Contents

1 • Who is Eligible for Ontario Works?
2 • How do I Apply for Ontario Works?
3 • Ontario Works Local Office Numbers
4 • Am I Required to Complete a Literacy Screening Questionnaire?
5 • How does Ontario Works help people on social assistance find employment?
6 • What are earnings exemptions?

 

Who is Eligible for Ontario Works?

To be eligible for Ontario Works, applicants must be residents of Ontario.
Eligibility for Ontario Works is based on an assessment of financial need and an agreement to participate in employment activities:

  • Financial need is determined according to family size, income, assets, and shelter costs, and is updated as circumstances change. For example, a single person can only have assets (either cash or specific items that can be easily converted to cash) valued at up to $536. For families, the asset limit is higher.
  • Participation expectations are laid out in an agreement, which is signed by each individual applicant and updated as activities are completed or modified.
  • The agreement includes a plan to take part in employment assistance activities that support the individual's shortest route to a job.

Eligibility rules are designed to ensure that people turn to welfare only when all other financial resources have been exhausted.

Detailed information about eligibility for Ontario Works financial assistance and employment assistance is available in the Ontario Works directives.

back to top of page ▲ 

How do I Apply for Ontario Works?

You can begin the application process for Ontario Works over the phone or in person at a local Ontario Works office. At the beginning of the application process, you will receive information about the Ontario Works program. You will also be told which information and documents may be needed to complete the application process, for example:
  • Social Insurance Number
  • Health Number
  • proof of identity and date of birth
  • employment history/information
  • income and asset statements
  • shelter costs
  • status in Canada

The application process is completed in person at your local Ontario Works office. You will be required to complete and sign all necessary forms, including the application for assistance, and a participation agreement outlining the specific employment activities that support your best route to sustainable employment. You will also need to provide any required information and documents.

To begin the application process, please contact your local Ontario Works office.

back to top of page ▲ 

Ontario Works Local Office Numbers

For information about the Ontario Works program in the Durham Region,
please contact your local office

Offices in the Durham Region are listed below:

Office Name and Address Phone Number
/Hours of Service
Intake
CMSM Durham
South Oshawa Office
505 Wentworth Street West
Oshawa, ON
905 436-6747
8 am to 4 pm
1 877-678-6333
(Toll Free)
Ajax Office
140 Commercial Avenue
Ajax, ON
905 428-7400
8 am to 4 pm
1 877-678-6333
(Toll Free)
Uxbridge Office
2 Campbell Drive
Uxbridge, ON
905 852-4566
8 am to 4 pm
1 877-678-6333
(Toll Free)
Employment Service
200 John Street West, 2nd Floor, Midtown Mall
Oshawa, ON
905 432-2929
Fax: 905-432-7602
8:30 am to 4:30 pm
 
1 877-678-6333
(Toll Free)
CMSM Northumberland County

Coburg Office
860 William Street
Coburg, ON
K9A 3A9
905 372-6846
Fax. 905 372-6701
8:15 am to 5:15 pm
905 372-6846
Ext. 2468


back to top of page ▲
 

Am I Required to Complete a Literacy Screening Questionnaire?

All Ontario Works applicants without Grade 12 (high school diploma) or equivalent without proof of a learning disorder are required to complete a literacy screening questionnaire. In addition, Ontario Works participants whose reading, writing, and/or math skills appear to be a barrier to employment may be asked to complete the screening questionnaire and/or be sent for an assessment. Some people haven't been able to obtain or keep a job because they do not have basic reading, writing and math skills. Literacy screening and training connects people on assistance with the help they need.

back to top of page ▲ 

How does Ontario Works help people on social assistance find employment?
 

Ontario Works is focused on helping people find and keep employment. Ontario Works provides a range of employment assistance such as:

  • Practical help in finding a job, such as writing résumés and letters of application and how to perform well in interviews, delivered through resource centres
     
  • Community and employment placements to gain working experience
     
  • Basic education and job skills training, such as keyboarding, forklift operating, chainsaw operating, hospitality
     
  • Support in developing self-employment opportunities
  • Learning, Earning and Parenting (LEAP) to help young parents finish high school, to learn more about being good parents and to get a job
     
  • Literacy screening and training
  • Addiction Treatment
     
  • Earning exemptions that allow participants to earn income as they move back into the workforce

    back to top of page ▲

 

What are earnings exemptions?

In order to help people get back to work as quickly as possible, Ontario Works has earnings exemptions that ensure that people are better off working than they are on welfare.

Ontario Works earnings exemptions mean that earned income does not reduce financial assistance, dollar for dollar.

Earnings exemptions help participants make the transition to employment and self-sufficiency.

*NEW*

Starting August 1, 2005, the current basic and percentage exemption rates on employment income will be replaced by a straight 50 per cent exemption rate.

This means that no matter how much someone earns, only half of the employment income will be deducted from the Ontario Works payments. For example, if the net income from employment is $800, half of that amount, $400 would be deducted from the social assistance payment.

There are also three new employment supports available as of August 1, 2005 to help make the transition back to work:

1. If an Ontario Works recipient starts full-time employment, they may be eligible for a new full-time employment benefit of up to $500 to help cover their work-related expenses.

2. The maximum deduction for unlicensed child care costs will increase to $600 per month per child.

3. If someone leaves Ontario Works for employment, they will be able to keep their health benefits (including the drug card) for up to one year or until they get health benefits from their employer, whichever comes first.

If they are currently reporting employment income, the new 50 per cent exemption rate may affect the amount of social assistance they receive starting with the August 1, 2005 social assistance payment.

back to top of page ▲

 

This website is an ongoing project
If you have any suggestions as to additional content and/or notice errors or omissions in information please contact kaleidoscope.design@rogers.com

Your help and feedback is always welcome and can be important in assisting women find the right resources.

back to top of page ▲
 

 

 
 
   
   
 

© Herizon House 2006 - 2008
for more info about the design of this website contact Lori Whiston at
kaleidoscope.design@rogers.com
date this site was last updated 09/25/2008